Royal Mail is no longer offering guarantees on delivery times due to unpredictable staff shortage that occur when staff at delivery offices have had to self-quarantine due to the coronavirus. As a result we are not able to offer refunds on shipping when goods arrive later than expected.
To UK addresses we offer Free Royal Mail Trackable 2 day shipping for orders of £50+. For UK orders under £50 the flat rate 2-day shipping is £3.50. Other faster shipping options are shown at checkout.
To EU addresses, we offer flat rate shipping of £4.95 for orders over £50 (£6 on orders under £50).
To the rest of the world, flat rate tracked shipping is available at £10.
If you feel that you made a mistake during ordering, please contact us at email@example.com as soon as possible. All of our customer service is run from the United States and in a lot of cases it may be too late to change your order because of the time zone difference. In this case we will work with you to be sure you get the items you want.
Please please be aware we reserve the right to deduct actual shipping fees when orders are refused on delivery. If a customer cancels an order once placed for no reason, we reserve the right to deduct the card processing fees we incur.
You will receive an email from us confirming that your order has been shipped and will provide you with any available tracking information based on which shipping service you selected during checkout. If you did not receive these emails please check your spam or junk mail folder before contacting us.
You have the option to enter your mobile number at checkout and then you can receive SMS messages to track the progress of your order.
As all manufacturers have different sizing standards, you may not be the same size in our products as you are in another company's clothing. Please see our size chart which can be viewed on each product page for proper sizing of an item. For tank tops and bodysuits, we suggest determining the size by your chest measurement. For all other items, you should use your waist measurement. Our styles tend to follow European standards, where items are designed to be low on the waist and figure hugging. If you are more comfortable with a looser fit, you may prefer to order a size up.
We field these types of questions a lot and unfortunately the answer is very nuanced because there are several different factors that determine the answers. First, we do not manufacture our own fabrics and so we are not always able to find fabrics that we have used in the past to make the same product and we can’t always find fabrics in a variety of colors. Second, if an item did not sell very well, we usually do not make more of the style and instead reserve this space for new items. Third, variety is the spice of life. Although there are some products that we have restocked for years after their inception and will continue to carry indefinitely, we have always prided ourselves on our constantly changing lineup of silhouettes and materials. Fashion is a very fluid artform that is frequently reinvigorated with new styles and motifs that are a product of their time. If there is a piece from our site that you haven’t seen in years, chances are we have moved on to bigger and better things.
Although we have some items that have a matching top or bottom, we usually never sell them in a combined set because some customers prefer to order different sizes in the bottom/top or simply don’t want one or the other. We will sometimes depict the matching items in our product photography to help upsell these products, this does not mean we sell them together. Please read product titles and descriptions carefully before ordering because we clearly state what item you are purchasing when ordering from a product’s page.
Unfortunately, we do not currently back order or reserve items for purchase. Our items are often of a limited quality and so to keep things fair, our customer purchasing policy has always been first come, first served. Our regular customers know that we announce new products as they come out through our newsletter emails and subscribing to our newsletter is the best way to find out when a product is initially launched or back in stock.
Though our business did begin as a mail order company, we no longer use catalogs as a form of marketing.
Unfortunately, we only accept orders paid by credit card or PayPal.
Yes you can, but please be aware that all orders placed on the USA site are shipped from USA. Because of this you are likely to be charged VAT/customs taxes plus collection fees on import. The delivery time on USA orders to Europe are also a lot longer, typically taking up to 1 to 2 weeks with no free shipping option available.and delivery time is typically 1-2 weeks depending on customs.
The UK web site and warehouse are based in Barnstaple, Devon, and are totally separate from the USA site and warehouse which are operated in Arizona, USA. As a result you would need to create a second account on the USA site if you want to order from there. You can use the same email and password when setting up the account if you wish.